What are the symptoms?

One day you are using your HP and everything is fine. The laptop is about three years old or so and the next day you get the infamous HP Blank Screen. The lights on the laptop work fine, you can see the computer is booting up...but nothing appears on the screen. You attach the computer to an external monitor, and nothing! Sometimes the computer will continually reboot and maybe once out of 10 or so attempts the computer comes to life.

So you take your baby to the local computer repair shop, maybe even BestBuy, and they tell you you need to replace the motherboard for around $300. Hopefully, you think this is too much, so you wait, maybe even get another opinion. Same result.

Now you go online and do a little research and find there is a class action law suit against HP for this problem on your computer!

What Causes This Behavior?

This is not a motherboard problem. It is a bad design problem which allows the Nvidia graphics chip to overheat breaking down the connections to the motherboard.

Can This Be Fixed?

Yes. We have successfully repaired this problem on several dv9000, dv6000, tx1000, Compaq Presario F700, and other laptop computers.

Sounds Expensive, How much will this Cost?

$49 but here's the thing...depending on how hot your laptop got, the repair may or may not be successful. Roughly 8% - 10% of the computers have gotten so hot for so long the video chip is actually ruined, which means even a successful reflow will not work. In this case you will need a new motherboard. These motherboards cost between $100 and $150. If it turns out your computer's reflow does not work, we give you the option of installing a new board. We do not charge you the $49 again, even though we have to completely dissamble and reassemble the laptop to install the new board.

What Do I Need To Do?

Bring or send us your laptop. We are located in Cibolo, Tx a suburb of San Antonio. If you are not in San Antonio you can send your laptop to:

Corporate Support Services
103 S. Main
Cibolo, TX 78108

Be sure to include a Prepaid Return Label.

Why do Others Charge So Much?

You can locate other repair shops, on eBay for example, charging as much as $175 to reflow your laptop. This is because they are playing a numbers game. For the amount they are charging they expect to have to replace the motherboard, so if they successfully reflow your board they have made a huge profit. If your board's reflow is unsuccessful they simply replace the board (remember 90% of these reflows are successful). We only charge you for the motherboard if you need one.